- Interpreters and translators had the highest job exposure to AI, along with several knowledge occupations.
- Passenger attendants and sales representatives also ranked in the top five most exposed.
AI adoption is growing rapidly worldwide, with machines having a growing capability of performing work tasks that overlap with a number of occupations.
It’s still the Wild West out there, and it’s unclear exactly how AI will ultimately affect the workplace. Will it become our assistant for everything, or will it eliminate jobs entirely?
This graphic is based on data from Microsoft Research, which analyzed how people used AI and how closely these tasks correspond with occupational activities.
For the analysis, Microsoft assessed 200,000 U.S. user conversations on Copilot in 2024.
Conversations were measured by how well AI performed tasks. Secondly, it analyzed a task’s applicability to each job. Each job was then given an overall score based on these metrics, where a higher score indicated higher exposure to AI.
As we can see, several knowledge workers like historians and writers had high levels of overlap. Meanwhile, passenger attendants and customer service representatives—which together represent nearly three million jobs in America—rank among the top 10.
Interestingly, hosts and hostesses illustrated a high exposure, however whether both restaurant owners and customers would enjoy a machine performing functions in a dining environment remains questionable, at least in today’s world.
Credit: Visual Capitalist
