‘Forgive And Forget’ MTN Tells Customers As Giant Telecoms Apologises Over 200% Data Price Hike

The New Diplomat
Writer

Ad

Oil Prices Aren’t Likely To Rise Anytime Soon

Analysts surveyed by Reuters expect Brent Crude to average $67.65 per barrel and WTI Crude to average $64.65 per barrel this year, with slight adjustments from previous forecasts. Factors contributing to the subdued oil price outlook include rising supply from OPEC+ and non-OPEC+ producers, slowing demand growth post-summer, and uncertainties from U.S. trade policies. Major…

US denies visas for Palestinian officials before UN assembly

The administration of United States President Donald Trump has announced it is denying and revoking visas for members of the Palestine Liberation Organization (PLO) and the Palestinian Authority (PA) before the United Nations General Assembly (UNGA) in September. The announcement was made in a statement released by the US Department of State on Friday. “The…

2027: Crack as Tinubu’s Northern ally, Senator Marafa Dumps APC, accuses president of betrayal, neglect

By Obinna Uballa A major crack has emerged in President Bola Tinubu’s Northern political base as a key stakeholder and former Zamfara Central Senator, Kabiru Garba Marafa, together with his supporters, have all resigned from the All Progressives Congress (APC), accusing the president of betrayal and neglect. Marafa, who reportedly coordinated the Tinubu/Shettima Campaign Organisation…

Ad

By Kolawole Ojebisi

Nigeria’s largest telecom operator, MTN, has tendered an unreserved public apology to its teeming customers for the inconveniences its recent decision to increase data price might have caused them.

The giant telecoms issued the apology following widespread complaints about a sudden 200% increase in the price of its popular 15GB data bundle.

The price hike where internet subscribers will have to pay N6,000 for a 15GB weekly data plan which is a 200% increase from the previous N2,000, took many customers by surprise, and led to an outrage from customers on social media on Wednesday.

However, in a message shared on social media on Thursday, MTN in an informal, conversational tone acknowledged the frustration of its customers, and sought to address the growing discontent among users who had grown accustomed to the affordable rates previously offered.

The message read, “To our 15G digital bundle lovers. You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.

“We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.”

MTN continued the apology by urging customers not to stay angry saying, “In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding.”

For now, only MTN has increased prices, but Airtel and Globacom are expected to follow after the Nigerian Communications Commission approved a 50 percent tariff increase in January.

The Nigeria Labour Congress has, however, condemned the implementation of a 50 per cent tariff hike by telecommunication companies, demanding an immediate reversal.

Ad

X whatsapp