By Ken Afor
The Federal Government of Nigeria has introduced a Delivery Tracker App, empowering citizens to monitor the progress and key performance indicators (KPIs) of all ministries and provide assessments on their performance.
The app focuses on eight priority areas, including economy, education, health, energy, natural resources, and infrastructure.
Hadiza Bala-Usman, Special Adviser on Policy and Coordination to President Bola Ahmed Tinubu, and Head of the Policy Coordination and Delivery Unit (CDCU), unveiled the app at the Transcorp Hilton in Abuja.
She emphasized Tinubu’s commitment to inclusive governance by enabling citizen access and feedback to the government through the tracker, fulfilling a promise of his administration.
“All ministers would be held accountable for deliverables to the citizens. In arriving at the deliverables and key performance indicators, the CDCU, supported by development partners and consultants, held numerous bilateral meetings with all the ministers, permanent secretaries, and their respective technical teams over a period of six weeks. The bilateral sessions looked at the mandate of the respective ministries in line with the Presidential Priority Areas and arrived at the final deliverable and KPIs.
“For the record, the Presidential Priority Areas are: Reforming the economy to deliver sustained and inclusive growth; Strengthening national security for peace and prosperity; Boosting agriculture to achieve food security; Unlocking energy and natural resources for sustainable development; Enhancing infrastructure and transportation as enablers for growth; Focusing on education, health, and social investment as essential pillars of development as well as accelerating diversification through industrialisation, digitisation, creative arts, manufacturing, and innovation and Improving governance for effective service delivery.
“For each of these priority areas, we agreed on specific deliverables and developed KPIs which formed the basis for the Performance Bond which all ministers and permanent secretaries signed with the president in November 2023. These parameters will guide the Quarterly Assessments and Annual Scorecards, which the CDCU is mandated to present to the president.
“The president also insisted that the pain points of citizens must be recognised in developing the deliverables and KPIs. In line with the directive, the CDCD worked with our partners to further review the deliverables into granular issues that have a direct impact on the lives of Nigerians.”
According to the Special Adviser to the president on Policy and Coordination, Bala-Usman, who is also the head of the CDCDU, the live App is user-friendly, covering the Federal Government’s eight priorities which ensures seamless tracking of progress without any interruptions.
He said, “The App is live and it’s so easy to use. The App covers the 8 priorities of the federal government. The desk officers in the ministries are using the same tools and it’s transparent, without any breakage and we are able to track everybody.”
On his part, the Development Director, Foreign Commonwealth and Development Office UK, Cynthia Rowe, noted that the tracker App and “the monitoring system is all about trust of the citizen in government. We commend the government for following through with the recommendation of citizen feedback in the system. There would be eyewitnesses and citizens can connect with the government and report back to the government through the feedback system.”
